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These terms set out the rules that apply when you access bx11, create an account, or use any part of the platform — including deposits via Touch 'n Go eWallet or GrabPay, game lobbies, and support channels. Availability depends on local law and is limited to eligible regions; read the full scope before you proceed.
By opening an account or continuing to use the platform, you confirm that you have read and accepted these terms in full. We reserve the right to update them at any time; the version shown in your account dashboard after login reflects the current state. We will not apply a revised version retroactively to activity already completed under the previous terms. These terms cover your account registration, the way your wallet functions, transactions processed through Touch 'n Go eWallet or GrabPay, and any game session you start inside the lobby. They do not replace or limit rights you hold under applicable Malaysian consumer law where those rights cannot be waived by contract. If any single clause is found unenforceable under local law, the remaining clauses continue to apply without change. Access to certain features — including specific payment rails and game categories — depends on your region and on whether local law permits it. Where a feature is unavailable in your region, the platform will indicate this in the relevant section of your account. We do not override local legal restrictions, and eligibility is determined at the time of account verification, not at registration.
Not every interaction with bx11 falls under exactly the same rule. The four areas below clarify where these terms apply directly, where they apply with conditions, and where a separate policy or third-party agreement takes over. Check the area that matches your question before raising a support request.
These terms apply in full to account creation, login, session activity and account closure. Any action taken through your account — including wallet top-ups and game sessions — is bound by the obligations set out here. Your account credentials are your responsibility to keep secure.
Deposits and withdrawals processed through Touch 'n Go eWallet or GrabPay fall within scope for dispute purposes. The payment provider's own terms also apply to the transfer itself. Where a transaction fails or is disputed, raise the issue through account support first — the payment provider is a separate party.
Game content from studios available in the lobby — including titles from PlayStar, JDB, PG Soft, Microgaming and Bigtime Gaming — is subject to these terms when accessed through your account. Game mechanics and prize structures are set by the studio; we do not alter them or guarantee specific outcomes.
Links or integrations pointing outside bx11 — including external payment apps and any partner site — are governed by those third parties' own terms. We are not liable for the content, accuracy or availability of external services, and these terms do not extend to them.
These terms are not one-directional. You have clear paths to review what we hold, correct errors in your account record, and raise questions about how a rule has been applied. The four actions below are available through your account or through our support channel — no special request form is needed to start any of them. Where a correction or query involves a transaction processed through Touch 'n Go eWallet or GrabPay, include the transaction reference visible in your account wallet history so we can match it quickly. We aim to acknowledge every account-related request promptly and handle it through the same support channel you used to raise it. Closure requests are processed in accordance with the terms in effect at the time you submit them.
Your session history, wallet transactions and account details are visible after login in the account dashboard. No separate request is needed to access them.
If your registered name, contact details or payment method details are incorrect, you can update them through account settings. Some changes require identity verification before they take effect.
If a clause is unclear or you believe a rule has been applied incorrectly to your account, contact support with your account reference and the specific section in question.
You may request account closure at any time through the support channel. Pending wallet balances and any open transactions are resolved before the account is closed.
If a specific clause affects your account or a transaction is in dispute, use the contact path that matches your situation. Include your account reference in every message so we can locate your record without asking for it separately.
Start a chat session from any page after login. Use this for account-level questions about how a term applies to your current session or wallet.
Send a written query if your question involves a detailed transaction record or a formal correction request. Include your account reference and the relevant transaction ID from your wallet history.
The dashboard shows the current version of these terms alongside your transaction history. Check there first — many term-related questions are answered by the record already visible in your account.
How we store and handle data tied to your account is part of what these terms cover. We keep this straightforward: your data is used to run your account, process transactions through Touch 'n Go eWallet or GrabPay where applicable, and respond to support requests. We do not sell account data to third parties.
Account registration data and wallet transaction records are stored to operate your account and comply with applicable obligations. The retention period depends on the nature of the data and on local legal requirements in effect at the time.
We use cookies to keep your session active after login and to remember basic account preferences. You can manage cookie settings through your browser; disabling session cookies may affect account functionality during your visit.
Your login credentials are your responsibility. We recommend a unique password not used on other platforms. If you suspect unauthorised access, contact support immediately and we will assist with account verification and any needed changes.
To request a correction to stored data or to ask how a particular record is used, contact us through live chat or email with your account reference. We will confirm receipt and handle the request according to the terms in effect at that time.
The answers below cover questions we hear most often about how these terms apply to accounts, transactions and data. If your question is not listed, start a live chat from your account page.
The current version is shown in your account dashboard after login. We do not apply changes retroactively — the version in effect at the time of a session or transaction is the one that applies to that activity.
Yes. Transactions processed through Touch 'n Go eWallet or GrabPay fall within the scope of these terms for dispute and record purposes. The payment provider's own terms also apply to the transfer itself; both sets of terms are relevant if a transaction is disputed.
Access depends on local law and is available only where local law permits. Eligibility is determined at account verification. If the platform is unavailable in your region, the relevant section of your account will indicate this.
Retention of account and transaction data after closure depends on the nature of the data and applicable legal obligations. We do not delete records that we are required to keep under local law. Contact support if you want to know what is held and for how long.
Contact support via live chat or email with your account reference and the specific clause you are querying. We will review the application of the term against your account record and respond through the same channel you used.
No. Game content from studios in the lobby, including PlayStar, JDB, Microgaming, Bigtime Gaming and PG Soft, is accessed through your account and remains subject to these terms. Studio terms govern game mechanics and prize structures; they do not override the account obligations set out here.