bx11 Privacy Policy: How We Handle Your Account Information
This Privacy Policy explains what information bx11 collects when you access your account, how we use it, and what choices you have over your own data. Every section here covers a specific part of how your information moves through our platform — from first login to wallet activity — so you know exactly where you stand before you do anything else.
Account data handled transparently
Touch 'n Go eWallet and GrabPay context covered
Your access rights explained clearly
Contact path for data questions provided
POLICY POSTURE
What We Collect and Why We Collect It
When you create a bx11 account or log in, we collect the information you submit directly — your email address, account credentials, and the details you provide during any verification step shown on the registration screen. We also collect technical data generated by your session: the device type, browser environment, IP address and pages accessed during that visit. This helps us keep your account accessible and flag unusual activity. When you use a payment method such as Touch 'n Go eWallet or GrabPay to fund your account wallet, transaction reference data passes through the relevant payment rail. We receive a confirmation of the transfer status — we do not store your full wallet credentials or bank login details at any point. Cookie data and session identifiers are used to maintain your logged-in state and remember your lobby position between visits. You can review the cookies in use through your browser settings. We retain account data for as long as your account remains active and for any period required by applicable regulations in eligible regions. Where local law governs data retention, that law takes precedence. If you have questions about a specific data type, the contact path is listed in the support section below.
Touch 'n Go eWallet
Transaction reference data from Touch 'n Go eWallet deposits flows through the eWallet rail. We receive transfer status only — your wallet PIN and login credentials are never passed to or stored by bx11.
GrabPay
GrabPay payment confirmations are handled through the GrabPay rail directly. bx11 receives a success or failure status for your wallet top-up; no GrabPay account credentials are held on our side.
Account Credentials
Your email and password are stored in encrypted form. We do not display your password in any account screen, and our support team cannot retrieve it — only a reset flow initiated by you can change it.
POLICY BOUNDARIES
Where This Policy Applies and What It Does Not Cover
Our Privacy Policy covers every interaction you have directly with bx11 — your account session, wallet activity, and any data you submit through our forms or support channels. It does not extend to third-party services you reach from our platform, including payment rails, game content studios, or external links. Understanding the boundary helps you know which privacy terms apply at each step of your session.
Account Access
Any data you submit when opening, logging into or managing your bx11 account falls under this policy. This includes your registration details, session history and the account preferences you set through the dashboard.
Wallet Transactions
Transaction records visible in your account wallet are covered here. The payment rail itself — Touch 'n Go eWallet, GrabPay or any other — operates under that provider's own privacy terms, which we do not control.
Site Content and Game Lobbies
How you browse and interact with game lobbies, including titles from studios such as PG Soft and Microgaming, is logged at a session level by bx11. Individual game engines process their own round data independently.
Third-Party Services
Links or embedded tools that direct you away from bx11 — including external payment apps or social login paths — are outside the scope of this policy. Check the relevant provider's privacy terms directly for those interactions.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Over Your Own Data
You have practical options available for how your data is held and used. Your account dashboard shows the profile details we currently hold — name, email and any contact information you have submitted. From there, you can update most fields directly without needing to contact support. If a field is locked — typically because it was verified during account setup — you can raise a correction request through our support channel and we will confirm what documentation is needed. You can also ask us what data we hold about your account by submitting a data access request. We will acknowledge the request and provide the relevant records within the timeframe required by the applicable rules for your eligible region. These rights apply where local law and eligible regional rules permit. We do not delete account data unilaterally while your account remains active, but you can request closure through support and we will outline what the closure process involves for your specific account state.
Review Your Records
Log in and open the account dashboard to see the profile data we currently hold. Most contact and preference fields can be edited directly from that screen without needing to raise a support ticket.
Correct Account Details
For locked fields that were set during registration or identity verification, submit a correction request via our support channel. We will confirm what is needed to process the change and update the record accordingly.
Request a Data Summary
You can ask us to provide a summary of the data held against your account. Submit the request through the support path below and we will respond within the timeframe applicable to your eligible region.
Account Closure Request
If you want your account closed and data handling stopped, contact support to initiate the process. We will walk you through the steps involved and confirm what happens to your wallet balance and session records.
PRIVACY CONTACT PATHS
How to Reach Us With a Privacy Question
If this policy raises a question that your account dashboard cannot answer, use any of the contact paths below. Our team handles account and data queries — including correction requests and data summaries — through these channels. Response times depend on the nature and volume of requests at the time you write in.
Live Chat
Open the chat widget from any page while logged in. Describe your privacy or data question and the agent will route it to the right team. Best for quick clarifications about what we hold or how to update a field.
Email Support
Send your data access or correction request by email. Include your registered email address and a brief description of what you are asking for. We will acknowledge receipt and follow up with next steps.
Account Dashboard
Your first stop for self-service data review. Log in, open account settings, and check your current profile details, session history and wallet records without needing to contact anyone.
DATA HANDLING STANDARDS
How bx11 Manages Your Data Across Every Account Stage
Handling your data carefully is not a single step — it runs through every stage of your account life, from the moment you register to how your session records are stored after your last login. We apply encryption to credentials, limit internal access to account data on a need-to-know basis, and review session logs for unusual patterns that may indicate unauthorised access. Cookie use is kept to what the platform needs to function and to remember your lobby state between visits. You can adjust cookie preferences through your browser at any point. Retention follows the applicable rules for eligible regions — we do not hold data longer than those rules require, and we do not share your account information with studios such as JDB or Bigtime Gaming beyond the session identifiers needed to load a game you have chosen to open.
Credential Encryption
Your password and any identity documents submitted during account verification are encrypted at rest. Our support team works with account references, not raw credentials — they cannot view or retrieve your password at any point.
Cookie Management
We use cookies to keep you logged in and to restore your lobby position between sessions. No advertising-network cookies are placed without your knowledge. Adjust or clear cookies through your browser settings at any time.
Retention and Deletion
Account data is held for as long as your account is active and for any period required by the applicable rules in your eligible region. Once an account closure request is confirmed and processed, we follow the retention schedule set by those rules.
Internal Access Controls
Access to account records inside bx11 is restricted by role. Not all team members can view your full profile — access is granted only where there is a clear operational reason, and access events are logged for audit purposes.
PRIVACY FAQ
Questions We Get Asked Most About This Policy
If you have a question about how your data is handled, chances are it is covered here. These are the questions we hear most from account holders in Malaysia going through their first session or reviewing their account settings.
What personal data does bx11 collect when I open an account?
We collect the details you submit during registration — your email address, password and any verification information shown on the sign-up screen. We also collect session data such as device type, IP address and pages visited during your login session. We do not collect data beyond what your account activity generates.
Does bx11 store my Touch 'n Go eWallet or GrabPay credentials?
No. When you deposit using Touch 'n Go eWallet or GrabPay, the transaction runs through that provider's own payment rail. We receive a transfer status confirmation — successful or failed — and nothing more. Your eWallet PIN, login details and bank credentials are never passed to or stored by bx11.
How do I find out what data bx11 holds about my account?
Log in and open your account dashboard — most of your profile data is visible there directly. For a fuller summary, submit a data access request through live chat or email support. We will acknowledge the request and respond within the timeframe applicable to your eligible region under local rules.
Can I correct information that is wrong in my account profile?
Fields you entered yourself — such as contact email or display preferences — can usually be updated directly from the account settings screen after login. Fields locked during identity verification require a correction request through support. Contact us via chat or email and we will confirm what documentation is needed to update the record.
How long does bx11 keep my account data after I stop using the account?
We hold your data for as long as your account is active. After account closure, retention follows the period required by the applicable rules for your eligible region. We do not retain data beyond what those rules require. If you want clarity on the specific timeline for your account, raise the question through support.
Does this Privacy Policy cover data handled by game studios like PG Soft or Microgaming?
Our policy covers the data bx11 holds and processes. When you open a game from a studio such as PG Soft or Microgaming, that game's engine handles round data independently. We share only the session identifiers needed to load the game. For anything the studio processes on its side, their own privacy terms apply.
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