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These terms set out how bx11 operates your account, handles your data, and defines the boundaries of our service for Malaysia — where access is available subject to local law and eligible regions. Read through before you start, so you know exactly where you stand and how to reach us if anything needs clarifying.
Our legal terms apply to every account created through bx11 and govern how we collect, store and process the information you submit during registration, login and account activity. We hold your account data only as long as it is needed to operate your account and meet any applicable record-keeping obligations. When you link a local payment method — such as Touch 'n Go eWallet or GrabPay — the transaction is processed through that payment provider's own infrastructure; our policy covers what happens on our side of that exchange, not the provider's separate terms. We do not sell, rent or trade your personal details to third parties for marketing purposes. Cookies placed by our site are used to maintain your session state and remember account preferences across visits; you can adjust cookie behaviour in your browser settings at any time. If you access bx11 from a region where local law restricts such services, you do so at your own discretion and eligibility is not assured. We may update these terms when our service changes, and we will note the revision date at the top of the policy so you can see what is current. For questions on any clause, contact our support channel directly.
Not every aspect of your experience on bx11 sits under the same set of rules. Some areas are covered directly by our policy; others are governed by the terms of third-party services you connect to your account. Knowing the difference helps you direct questions to the right place.
Your login credentials, session management and account-level preferences are within the scope of this policy. We govern how that data is stored and how you can request changes to it through your account dashboard.
When you complete a deposit or withdrawal using Touch 'n Go eWallet, GrabPay or FPX, the payment leg is processed under that provider's own terms. Our policy covers only the record we hold on our side of the transaction.
Game titles available in the lobby — including content from studios such as PG Soft and Microgaming — are supplied under separate content agreements. Our policy does not override those studio-level terms, but we remain your first point of contact for account-related queries.
Links to external sites, payment portals or provider support pages sit outside our policy boundary. Once you leave bx11, the destination site's own terms and privacy practices apply, and we have no control over them.
Your account on bx11 comes with practical rights you can act on at any time. You can review the transaction history held against your account by heading to the wallet section after login — every deposit and withdrawal record is listed there with its date and method, including Touch 'n Go eWallet and GrabPay entries. If your registered name, email address or phone number needs updating, you can raise a correction request through our support channel; we will verify your identity before making any change to keep your account secure. You also have the right to ask what personal data we hold about you and to request its deletion where that is consistent with our record-keeping obligations. Any of these requests can be submitted through the contact path listed in the support section below — we do not require a formal legal letter, just a clear message from the email address linked to your account.
Log in and open the wallet section to see a full list of account activity, including deposit and withdrawal entries by date and payment method.
Send a correction request through our support channel with your registered email. We verify identity first, then update the field you have flagged.
Ask us what personal data we hold by messaging support directly. We will confirm the categories of data on file and the retention period that applies to your account.
Where local obligations allow, you can request removal of your personal data. We process such requests from the email address linked to your account and confirm the outcome in writing.
For any question about these terms, your account data or a specific clause that affects your access, the channels below are the right starting points. Quote your registered email address in every message so we can locate your account record without delay.
Open the chat widget from any page on bx11 to reach the support team directly. This is the quickest path for account-level legal queries and data correction requests.
Send your question to our support email address listed in your account dashboard after login. Include your registered email in the message so we can match it to your account record.
The current state of your account data, payment records and any active notices is shown in your account dashboard after login. Check there first before raising a formal query.
Handling your account data carefully is not optional — it is part of how bx11 operates day to day. Here is what we do across the areas that matter most to account holders in Malaysia.
We collect only the information needed to operate your account and process transactions. Data submitted during registration — name, email, phone number — is stored securely and is not shared with third parties for marketing. Access to your raw data is restricted internally.
Cookies on bx11 keep your session active and remember your account preferences between visits. You can clear or block cookies through your browser settings; doing so may affect how certain account features behave across sessions.
Each account is protected by the credentials you set at registration. We do not store payment credentials for Touch 'n Go eWallet or GrabPay on our servers — those details stay within the respective payment provider's system. If you suspect unauthorised access, contact support immediately.
We keep account records for as long as necessary to meet operational and legal obligations. Once that period ends, data is removed. You can request a summary of what we hold or ask for deletion by contacting us from your registered email address.
These are the questions we hear most often about how our policy works, what your rights are, and how to get something changed on your account. If your question is not here, use the live chat or email path in the support section.
Our policy covers the record we hold on our side — the deposit or withdrawal entry linked to your account. The payment leg itself is governed by Touch 'n Go eWallet's own terms. If a payment issue arises, contact our support team first and we will confirm which side the query falls on.
Yes. Send a request to our support team from the email address registered to your account. We will confirm the categories of data we hold and the applicable retention period. We aim to respond promptly, though exact timelines depend on the nature of the request.
Raise a correction request through live chat or email support. Include your registered email address and the specific field you need changed. We verify your identity before making any update — this step protects your account from unauthorised changes.
Access depends on local law and the eligible regions where bx11 operates. We do not confirm blanket availability for every location. Check whether your region and circumstances permit access under applicable local regulations before opening an account.
When you request account closure, we retain the minimum data required by our operational and legal obligations for the applicable period, then remove it. You can ask for a summary of what will be kept and why by contacting support from your registered email address.
We note the revision date at the top of the legal page whenever the terms change. It is worth checking back after any notification you receive from us, or any time you notice a change in how a feature or policy is described in your account dashboard.